{"xsrfToken":"2c3d0ef03208a865d1a0dbb2ff802cd392a442b0_lout","branding":{"id":"1","key":"sd","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/13c2e26c-93bc-4204-81bf-c21f7aea391e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmYwNTYyMC0zNjg0LTRlMTgtYTUyZS0wNjRhYjdhNDA3MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzYzJlMjZjLTkzYmMtNDIwNC04MWJmLWMyMWY3YWVhMzkxZSI6WyJyZWFkIl19LCJleHAiOjE3MTQwNDMxODEsIm5iZiI6MTcxNDA0MjU4MX0.GYD43shOGO8FL8zYRERt4-Jsf53KPvp0w7UO15HwHTA&client=a6f05620-3684-4e18-a52e-064ab7a40731&mode=fit","logoId":"13c2e26c-93bc-4204-81bf-c21f7aea391e","isLogoAvailable":true,"helpCenterTitle":"Welcome to dMASS Help Center","sharedPortalName":"dMASS Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to dMASS Help Center","sharedPortalName":"dMASS Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0e1030","helpCenterTitleColor":"#f0f2f5","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9beb754a-e3fa-41f7-8bfb-81126d246ac4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmYwNTYyMC0zNjg0LTRlMTgtYTUyZS0wNjRhYjdhNDA3MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliZWI3NTRhLWUzZmEtNDFmNy04YmZiLTgxMTI2ZDI0NmFjNCI6WyJyZWFkIl19LCJleHAiOjE3MTQwNDMxODEsIm5iZiI6MTcxNDA0MjU4MX0.NtoOFgPPtBJQWhSbfCsDDrkuDDn6EjBn7GKYSgLtI50&client=a6f05620-3684-4e18-a52e-064ab7a40731&height=300&mode=fit","bannerMediaApiFileId":"9beb754a-e3fa-41f7-8bfb-81126d246ac4","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"sd","projectId":16106,"serviceDeskId":3,"name":"Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":14617,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14617","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":14600,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14600","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":14625,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14625","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":14610,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14610","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":14645,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14645","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":14632,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14632","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help using the dMASS Innovation Engine Platform? Select this to request assistance.</p>","icon":14606,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14606","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":14626,"iconUrl":"https://dmassnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14626","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,7,8,6,2,3,4],"3":[5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c5d77a86-02f5-3973-87c2-6c4dfba341ea","appLinkName":"System Confluence","appLinkUrl":"https://dmassnet.atlassian.net/wiki","spaceKey":"SD","spaceName":"Service Desk","spaceUrl":"https://dmassnet.atlassian.net/wiki/spaces/SD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://dmassnet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmYwNTYyMC0zNjg0LTRlMTgtYTUyZS0wNjRhYjdhNDA3MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNjEwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTQwNDM3ODEsIm5iZiI6MTcxNDA0MjU4MX0.3DxpZpIZroMVapZuMyFV5jFeJxeOrPw3PgAWytxjV1U","targetCollection":"upload-project-16106","endpointUrl":"https://api.media.atlassian.com","clientId":"a6f05620-3684-4e18-a52e-064ab7a40731","tokenDurationInMins":20}},"sharedPortal":{"name":"dMASS Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dmassnet.atlassian.net/wiki","kbLinkDomainURLs":["https://dmassnet.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fdmassnet.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3NWZlNzY1Mjk2ZDAxMjZhNmJlMWZjMDdkN2I1YTMzN2YyM2E0N2Y0MWU5Y2JjOWIyOGM5NjIzNDVhYjFhMGRkIiwiaXNzIjoiY2M4ZjM1MWMtNmMwOC0zOGZiLWI3NTMtOTA4YmJjMTNkOWMyIiwiY29udGV4dCI6e30sImV4cCI6MTcxNDA0MzQ4MSwiaWF0IjoxNzE0MDQyNTgxfQ.9M4aVcPT_ctYzsL7Nm1SsVD7To_6drykelaETRmOwxg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImNjOGYzNTFjLTZjMDgtMzhmYi1iNzUzLTkwOGJiYzEzZDljMiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZG1hc3NuZXQuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZG1hc3NuZXQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU0QiLCJpZCI6IjE2MTA2In19fSwiZXhwIjoxNzE0MDQzNDgxLCJpYXQiOjE3MTQwNDI1ODF9.rawdYSJDITJl1kAdvkYPoSRRA4uV5oBF14meEQxig8Y\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://dmassnet.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://dmassnet.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"16106\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"16106\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://dmassnet.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}